Careers

About the Role

Is your tagline on your dating profile "Must Love Dogs"? Do you wish someone would bottle the smell of puppy breath already? Do you believe in the saying, "real men love cats?" If so, our team wants to talk! South Boulder Animal Hospital is seeking an experienced Customer Care Representative to join our team! We are a high-quality, “work hard/play hard” practice dedicated to providing excellent client service, highly skilled medical care, and a positive work environment. Ideally, candidates will have experience in exceptional client service, triaging and prioritizing, handling multiple phone lines, client education, and devotion to practicing compassion and kindness while maintaining order, pace of appointments, and being ready for anything that comes your way! We are a close knit group that loves to have fun AND work hard to provide best service to our community. Top priority will be given to those with animal hospital experience, though all candidates will be considered.

Our customer care team plays an important role in providing excellent care to our patients as well as serving as vital communicators for our practice. Excellent client service and communication skills are a must, along with strong multi-tasking abilities. Care and compassion rank high and are required of all our team members.

This is a great opportunity to join a hospital with a hard-working yet fun-loving atmosphere. We love coming to work every day and want you too as well! Outside the hospital, we love to have fun skiing, unwinding with happy hour in Boulder, floating on Horsetooth Reservoir during our annual “Boat Day”, spending an afternoon at Topgolf, and more. We're looking to welcome others to join us in being their authentic selves and offer tons of awesome benefits to support a healthy and positive work environment.

This is a full-time position with competitive pay and benefits including: 

Financial Benefits:  

• A flexible approach to compensation that will reflect your skillset and future performance 
  • $18.00 - $20.00 / hour based on experience
• 401(k) matching & Roth Retirement Savings Plan 
• Flexible Spending Account 
• 529 Savings Plan 
• Tuition Support Program 
• Referral bonus program  

Wellness Benefits:  

• Health Insurance, including medical, dental, and vision 
• Supplemental insurance, including accident, critical illness, hospital, short and longterm disability, legal plan, and employee, spouse, and child-dependent life insurance 
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only) 
• Sick Time / Paid Time Off 
• Free/discounted lab work for all employee pets 
• Pet discounts on services and products 
• Pet food discount program  

Workplace Benefits:  

• Quarterly Team Rewards Bonus Program 
• Professional development opportunities  
• Continuing education allowance 
• Uniform allowance  

Lifestyle Benefits: 

• Six paid holidays 
• Employee Assistance Program 
• Employee discount program 

Don’t pass up this fantastic opportunity to join a team of amazing people who put people first! Think you’re the Veterinary Receptionist we’re looking for? Apply today so we can meet you! 

Diversity, equity, and inclusion are core values at South Boulder Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.